Returns & Refunds

1. Overview

Shirts Avenue sells custom-printed apparel made on demand. Because each item is produced specifically for you, we do not accept returns or exchanges for sizing preferences, change of mind, or buyer’s remorse. We will replace or refund items that arrive defective, damaged, or misprinted.

2. Shopify payment processing

All refunds are issued back to the original payment method used through Shopify checkout. Shopify handles the refund transaction, and it may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

• Refunds can only be sent to the original payment method.
• Shipping charges are only refunded if the return is due to our error.
• We issue refunds after the returned item is received and inspected.

3. Ninja POD fulfillment

Orders are printed and shipped by Ninja Print on Demand (Ninja POD). If you receive a defective or misprinted item, we will work with Ninja POD to produce a replacement at no extra cost. Photos of the issue are required so we can file a quality report.

• Minor color differences between screen previews and final prints are not considered defects.
• Damage caused by washing, drying, or wear after delivery is not covered.
• Replacement delivery times are similar to original production times.

4. Eligible returns

We accept returns or issue replacements only for the following reasons:

• The wrong item was shipped.
• The item has a printing defect, hole, stain, or seam damage.
• The design printed does not match the approved order details.
• The item was damaged in transit and unusable.

5. How to request a return

Contact us within 14 days of delivery through your account order page or store settings. Include your order number, a description of the problem, and clear photos showing the issue. We will review your request and reply within 2 business days.

• Do not send items back unless we provide a return address.
• Keep all original packaging and tags when possible.
• Approved returns may receive a replacement, store credit, or refund.

6. Exchanges

Because every item is printed on demand, we do not offer size or color exchanges for ordering mistakes. Please review the size chart and product details before completing your purchase. If you received the wrong size due to our error, it is covered under eligible returns above.

7. Chargebacks and disputes

If you have a problem with an order, contact us first so we can resolve it directly. Filing a chargeback or payment dispute without giving us a chance to help may result in account suspension and forfeiture of refund or replacement eligibility. We will share order, tracking, and delivery evidence with Shopify and the payment provider during any dispute.

8. Non-returnable items

The following are not eligible for return or refund:

• Items washed, worn, or altered after delivery.
• Custom designs you approved that match the final product.
• Gift cards, store credits, or digital items.
• Orders cancelled after the 2-hour cancellation window.

9. Changes to this policy

We may update this Returns & Refunds policy from time to time. The latest version will always be posted at this page with a new effective date.

10. Contact

For questions about returns, refunds, or an order, contact us through your account page or the store settings.